Refund policy
Overview
At Onyxia Nails, we take pride in creating high-quality handcrafted press-on nails. Due to the hygienic nature of our products, we do not accept returns or exchanges on nail sets once they have been opened or used.
Please read the following policy carefully before placing your order.
Returns
For hygiene and safety reasons, all press-on nail sets are final sale.
Because these products are applied directly to the nails, we cannot accept returns or exchanges for:
• Change of mind
• Incorrect sizing chosen by the customer
• Used or opened products
We strongly recommend reviewing our Size Guide carefully before purchasing to ensure the best fit.
Damaged or Incorrect Orders
While rare, if your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery.
To process your request, please email us with:
• Your order number
• A description of the issue
• Clear photos of the product and packaging
Once reviewed, we may offer a replacement or store credit depending on the situation.
Order Cancellations
Orders may only be cancelled within 12 hours of purchase. After this period, orders may already be processed or prepared for shipping and cannot be cancelled.
Non-Refundable Items
The following items are not eligible for refunds:
• Used press-on nail sets
• Opened nail sets
• Care kits or nail accessories that have been opened
• Items purchased during promotions or sales
Sizing Responsibility
Customers are responsible for selecting the correct size when ordering.
We provide a Size Guide and measurement instructions to help you find your best fit. Onyxia Nails cannot issue refunds for incorrect sizing chosen by the customer.
Shipping Costs
Shipping costs are non-refundable.
If a replacement item is issued due to a confirmed error on our part, we will cover the shipping cost for the replacement.
Size Correction Policy
At ONYXIA, every press-on nail set is carefully designed to provide a flawless, salon-level fit. We understand that choosing the correct nail size online can sometimes be difficult, especially if it’s your first time ordering press-on nails.
If you receive your order and find that the sizing is not the right fit for you, we’re here to help.
While we are unable to accept returns for hygiene reasons, you are welcome to place a new order with your corrected measurements. To support you, we offer an exclusive 10% discount on your replacement order.
If you need assistance confirming your nail measurements before placing your new order, our team will gladly guide you through the sizing process to ensure the best possible fit for your next set.
To claim your discount and receive sizing assistance, please contact our support team at info@onyxia.com.au.
We’re committed to helping you find your perfect ONYXIA fit.
Contact Us
If you have any issues with your order, please contact us at:
Please include your order number so we can assist you as quickly as possible.
