Shipping policy
Order Processing
All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.
Once your order has been shipped, you will receive a shipping confirmation email with tracking details.
Please allow additional processing time during launches, sales periods, or high demand.
Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location.
Estimated delivery times:
Australia
• Standard Shipping: 3–7 business days
• Express Shipping: 1–3 business days
Shipping rates:
Australia
- Standard $9.95
- Express $14.95
- Free over $80
Please note that delivery times are estimates and may vary due to postal delays or carrier issues.
Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can use this to track your parcel through the courier's website.
If you have not received tracking information within 3 business days, please contact us.
Incorrect Address
Please ensure your shipping address is correct before completing your purchase.
Onyxia Nails is not responsible for orders shipped to incorrect addresses provided by the customer.
If an order is returned to us due to an incorrect address, the customer will be responsible for the cost of reshipping.
Lost or Delayed Packages
Once your order has been handed over to the shipping carrier, we are not responsible for delays caused by the courier.
If your package appears lost or significantly delayed, please contact the courier directly using your tracking number.
However, if you need assistance, feel free to contact us and we will do our best to help.
International Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Contact Us
If you have any questions about your order or shipping, please contact us:
